Collection Of Data
The information below provides an overview of how we protect your privacy whenever you are on this site. Personal information on this website is gathered in two ways:-
Indirectly through Cookies (see section “Cookie Use”), and/or
Directly when you provide us with information gained from the completion of our on-line application/enquiry forms
How We Use The Data
We gather this information to allow us to provide you with a product or service or to enable a third party to provide you with a product or service.
We will use your personal data to:-
Process your application/enquiry
Exercise or defend our legal rights and/or comply with any legal requirements
We may keep your information for several years. You can ask for the information not to be used to offer you other products. We have a duty to keep the personal information which we hold about you up to date and accurate and secure from misuse or accidental loss or damage.
Heartlife are committed to providing a quality service to it’s clients at all times. We have a formal written complaints procedure for handling complaints speedily and fairly.
We take complaints seriously and pledge to abide by the following Policy:-
All complaints must be in writing and addressed to Nancy Laats, Complaints Co-Ordinator.
The complaint will be acknowledged within five working days of receipt.
A complaint will normally be dealt with fully within four weeks of it’s receipt. If there are any valid reasons for the consideration taking longer, you will be kept fully informed in writing or via telephone or email, as you prefer, and receive a response at the very latest within eight weeks.
At your request, we will liaise with counselling organisations acting on your behalf.
Final decision will be in writing or via email, as appropriate.
If you are not satisfied with the final outcome, you may refer the complaint to The Fundraising Standards Board (FRSB) of which our Charity is a Member. Their website address is www.frsb.org.uk. Alternatively, you can write to them at 61 London Fruit Exchange, Brushfield Street, London, E1 6EP.
We will co-operate fully with The Fundraising Standards Board during the resolution investigation and comply with any decision.